Merchandise FAQ

All of our toys, bakery, sleep items are updated in real-time. If an item is listed out of stock, we are out of stock.

We offer the fastest shipping, as similar brands give ship estimates of 4+ weeks. See below for estimated ship time

Clothing/Accessories information:

We are known for the highest quality + service. Choosing the wrong size/not using the size chart for the specific item is not eligible for a return. These items are custom made to the size you chose. 

If you want to change OR cancel your order you MUST contact us 48 hours after ordering. We send out the order immediately to our warehouse when we receive your order. After 48 hours we cannot promise cancellation or exchange of that item(s) if they already are making the item or have shipped it out. 

To give you the best costs possible and able to provide free shipping for orders over $60, we now have drop shipping on all of our designer clothing and accessory items allowing most items to jbe considered "in stock"

All clothing and accessories will always be listed as IN STOCK

**Please note if clothing/accessory item(s) are in stock at our LA location we ship out in 3-5 business days.

Due to the popularity of our clothing/accessory items, if the item is not in our LA store your package will be delivered in 12-18 business days**

Please follow size charts on each product page very carefully. EVERY ITEM runs differently and runs smaller than usual sizes. If your pet is in between sizes choose the next size up or double size up. Every size chart is the LAST photo on the product page for that specific item. We are not responsible for wrong measurements/wrong size ordered.

Refer to our size guide for choosing the accurate size for your pet and how to measure your pet

 If your order contains a mix of in stock/warehouse items expect separate deliveries.

Shipping centers are experiencing short staff issues which may cause a slight delay in delivery time

As we have no control over the mail, we do not offer a refund if items are running behind. We strive to keep you updated on your order so please make sure to enter an email at checkout we can communicate with you on.

If you’d like to know how long your item may take or need help with sizing, feel free to email info@mrspecksplayhouse.com

Q: What is your return/exchange policy?

 

  • We do not accept returns for any size related issues. The buyer must follow our measuring guidelines and sizing charts for every product. The size chart can be found on each products page as the last photo. Please ensure you measure your pets size accurately to each products size chart to avoid sizing issues. Most items are not sized the same and run smaller than usual. To learn how to measure your pet, visit our size guide

 

  • We are happy to exchange an item for online credit up to 7 business days of the package delivery date provided the item is in new, sellable condition. We will refund any item(s) up to 7 business days of the package delivery date if they are defective or doesn’t match the product description. The item must be in unused condition, accompanied by original price tags. Choosing the wrong size/not using the size chart for the specific item is not eligible for a return. These items are custom made to the size you chose. 
  • If you would like to exchange the same item for a different size, please email us at info@mrspecksplayhouse.com. Buyer is responsible for Return/Exchange labels back to us. Buyer is responsible for $3 new shipping label fee once we send out the new size. To speed up the process, please make a separate purchase for the new size needed just in case it may run out of stock.
  • Refunds will be issued in the original form of payment. Refunds to credit/debit cards can take up to 30 days to process. If you don’t receive your refund within this time, please contact your bank in this case. Shipping fees are non-refundable.
  • This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
  • If you wish to exchange something outside of our 7-day window, please contact us directly and we will try to help you. If we are able to take the item back, it will be refunded in the form of a store credit.
  • Buyer is responsible for return shipping fees/label. 
  • Gift cards and sale items are non-refundable. 

 

  • Daycare & Grooming: All sales are final for Daycare and Grooming services. Daycare packages are non-refundable/cannot convert to cash.
  • All baked goods and discounted items are final sale. For other retail items, an exchange can be made within 7 days of original purchase with receipt. Items will be inspected at the time of exchange. Items must be in new condition, with tags attached to be exchanged. Store credit only.

    Q: Where do I send my return/exchange?

     

    Mr. Speck’s 
    840 S. Robertson Blvd Los Angeles CA 90035 


      Q: Shipping

       

      • Domestic Shipping: $5 flat rate for all orders under $60. 
      • Due to the impact of COVID-19/short staffed shipment centers, shipping and processing times may be delayed. Please allow 3-5 business days for your order to be fulfilled if the item is in stock (not in our warehouse) Once your order is packaged and shipped, you can expect to receive your package within 3-7 business days. If item(s) are located in our overseas warehouse, expect your item to be delivered in 10-20 days. We do not refund over delayed shipments as we strive to get the items as fast as possible but have no control over shipping delays.
      • If you have an order mixed with in stock & warehouse items, we will reach out to you and let you know you may receive separate packages.
      • You’ll receive a shipment notification with a tracking number as soon as your package ships out.

      Q: Responsibility 

      We are not responsible for lost packages during transit. Once the package leaves our hands it is out of our control. To ensure your package gets delivered correctly, make sure your shipping address is correct before placing the order. We are not responsible for incorrect addresses or weather/COVID19 delays.

      Shipping fees: Please make sure all addresses are correct before placing your order, we will not refund shipping fees for wrong address on your part or returned shipments. We are responsible for shipping fees if we sent the wrong product and you decide you don't want a replacement. We will refund the shipping fee once we receive the item back and the item is in new condition with no damages

      All custom duty fees are covered by the customer. We are not responsible for any custom fees.