FAQ

Q: What is your return policy?

 

  • Our return policy is applicable up to 7 days after purchase. Store credit only: can be used in our Beverly Hills location or online.
  •  To be eligible for a return, your item must be unused and in original packaging and condition.
  • This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
  • If you wish to return something outside of our 7-day window, please contact us directly and we will try to help you. If we are able to take the item back, it will be refunded in the form of a store credit.
  • Please include a note in the box with instructions to whether you are returning or exchanging. If there is not a note we will try to contact you but if unsuccessful we will hold until we hear from you. 
  • Buyer is responsible for return shipping.
  • Gift cards and sale items are non-refundable. 
  • Daycare & Grooming: All sales are final for Daycare and Grooming services.
    In Store Boutique: All baked goods and discounted items are final sale. Otherwise, an exchange can be made within 7 days of original purchase, with receipt. Items will be inspected at the time of exchange. Items must be in new condition, with tags attached to be exchanged. No refunds or store credit.

    Q: Can I exchange my item?

     

    • We will happily replace items if they are defective or if you need a different size. Send us an email at info@mrspecksplayhouse.com and your item to: Mr. Speck’s Playhouse. 840 S. Robertson Blvd, Los Angeles CA 90035. We are not responsible for shipping costs on exchanges or returns.   


      Q: Shipping

       

      • Domestic Shipping: $5 flat rate for all orders under $40. Priority shipping rate is calculated automatically based on your location 
      • Due to the impact of COVID-19, shipping and processing times have been delayed. Please allow 3-5 business days for your order to be processed.
      • You’ll receive a shipment notification with a tracking number as soon as your package ships.
      • If you prefer to pickup your item IN-STORE, please bring your purchase receipt